Last updated: 2026
Please read these Terms of Service ("Terms") carefully before using KorExBridge ("we," "us," or "our") at korexbridge.com. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
KorExBridge is a Korea-based concierge buying and logistics service. On your instruction we purchase goods from Korean sellers on your behalf, receive and inspect them at our Seoul warehouse, consolidate them, and ship them to your address via international courier (primarily FedEx International Priority) at corporate contract rates. The Service is sold per order. There is no subscription or membership.
You must be at least 18 years old and legally authorized to enter into contracts to use this Service. By submitting an order request, you confirm that you are using the Service for lawful commercial or personal import purposes consistent with applicable law in Korea and in your destination country.
There is no subscription, so there is nothing to cancel on a recurring basis. An individual order may be cancelled at no charge before we purchase the item from the Korean seller — email hello@korexbridge.com and we will refund anything you have paid. Once the item has been purchased on your behalf, cancellation depends on the Korean seller’s own return policy; see our Refund Policy.
International shipments are forwarded primarily via FedEx International Priority (IP) or other carriers at our discretion. By submitting a shipment request, you acknowledge:
Declared Value: You must declare the accurate commercial value of all goods at the time of shipment request. Underdeclaring value to reduce customs duties is illegal and voids any compensation claim.
Our Liability Limits:
Cargo Insurance: We strongly recommend purchasing carrier-declared value coverage for high-value shipments. Contact us at hello@korexbridge.com to arrange additional coverage before shipment.
Claims Process: All damage or loss claims must be submitted in writing to hello@korexbridge.com within 7 calendar days of the estimated delivery date. Claims submitted after this window will not be accepted. Supporting documentation (photos, merchant receipts) is required.
You, the importer of record, are solely responsible for:
KorExBridge will prepare shipping documents in good faith based on information you provide. We are not responsible for customs outcomes resulting from incorrect or incomplete information.
You may not use the Service to ship the following items. Prohibited packages will be refused, held, or reported to authorities as required by law:
If prohibited items are discovered, any costs incurred (return shipping, storage, disposal, fines) will be billed to your account.
Members receive up to 3 concierge purchases per month (we purchase items on your behalf from Korean stores). Additional concierge purchases are available at $5 per transaction. By requesting a concierge purchase:
Please refer to our Refund Policy. In summary: an order can be cancelled and fully refunded before we purchase the item. After purchase, refunds depend on the Korean seller’s return policy. Service fees are non-refundable once the purchase has been made, and shipping fees are non-refundable once a shipment has been dispatched to the carrier.
To the maximum extent permitted by applicable law, KorExBridge's total aggregate liability for any and all claims arising from your use of the Service shall not exceed the total fees paid by you in the three (3) months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or loss of data, even if advised of the possibility of such damages.
You agree to indemnify and hold harmless KorExBridge, its operators, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) inaccurate customs declarations, or (d) prohibited items shipped through your account.
All content, branding, and materials on korexbridge.com are owned by KorExBridge. You may not reproduce, redistribute, or create derivative works without prior written permission.
These Terms are governed by the laws of the Republic of Korea. Any disputes arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Seoul, South Korea.
We may update these Terms at any time. For material changes, we will notify active members by email at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.
Questions or claims? Contact us at:
📧 hello@korexbridge.com
💬 WhatsApp / KakaoTalk: available via Contact page
📍 Seoul, South Korea