Refund Policy

Last updated: May 2026 · KorExBridge (Minjae Lee, Seoul, South Korea)

We want you to be fully satisfied with KorExBridge. This Refund Policy explains when and how refunds are issued for our concierge buying service.

💳 There is no subscription and no signup fee. You pay per order, and only after you approve our written quote — so nothing is ever charged before you decide.

1. Before We Purchase — Full Refund

After you send us a product link we reply with a quote covering the product price, our 15% service fee (minimum $8), $2.50 domestic shipping and an international shipping estimate. Until you approve that quote, nothing is charged.

If you decide not to proceed, simply do not approve the quote. There is no charge and no obligation.
If you have already paid but we have not yet purchased the item, email us and we will refund your payment in full.
If the item turns out to be sold out, discontinued, or the seller refuses the order, we refund you in full.

2. After We Purchase — Seller’s Policy Applies

Once we have bought the item on your behalf, it is a completed purchase from a Korean seller. Refunds at that point depend on that seller’s own return policy, which we will pursue on your behalf.

Many Korean sellers accept returns within 7 days of delivery, but some categories — cosmetics that have been opened, made-to-order and personalised goods, perishables — are commonly non-returnable.
Korean domestic return shipping charged by the seller is passed on to you.
Our service fee is non-refundable once the purchase has been made, because the work it covers has already been performed.

3. Wrong, Damaged or Missing Items

We inspect and photograph every item before shipping. If the item we receive is not what you ordered, or arrives damaged from the seller, we handle it with the seller in Korea at no extra cost to you and you receive a full refund of the product price, or a replacement, whichever you prefer.

If a problem is only discoverable after international delivery, contact us within 7 days of delivery with photographs and we will do what we reasonably can with the seller and the carrier.

4. Shipping Fees

Domestic shipping ($2.50) is refundable only if the order is cancelled before purchase.
International shipping is non-refundable once the shipment has been dispatched to the carrier.
Import duties and taxes charged in your destination country are set by your government, not by us, and cannot be refunded by KorExBridge.

5. How Refunds Are Processed

Approved refunds are processed through PayPal and typically appear within 3–5 business days for PayPal balance, or 5–10 business days for card refunds depending on your card issuer.

6. Enterprise Clients

Enterprise clients operate under custom contracts. Refund terms for Enterprise clients are defined in the individual service agreement.

7. Contact Us

For any refund requests or billing questions:
📧 hello@korexbridge.com
We aim to respond to all billing queries within 1 business day (Mon–Fri, KST).