From Korea to the Putting Green — A Real Concierge Story
A U.S. golfer wanted a putter only sold in Korea. Here's exactly how we sourced it, inspected it, packed it, and delivered it to his door — step by step.
Sometimes a customer knows exactly what they want — a specific model, a specific spec — and it just doesn't exist in their country. That's the case we love most. A golfer in Minneapolis reached out to us: he was looking for the Odyssey TRTL DB Pistol Putter (34", Right Hand), a model sold exclusively through Callaway Korea. Not available at U.S. retailers. Not on any U.S. website.
We said: no problem. Here's how the whole thing went down.
The customer emailed us through hello@korexbridge.com with his spec: Odyssey TRTL DB Putter, right hand, 34 inches. He'd done his research — he knew the model existed in Korea and that it wasn't sold in the US.
We confirmed stock availability with Callaway Korea and sent him a total cost breakdown: product price (KRW) + international shipping + our service fee. He approved, and we got to work.
We ordered directly from Callaway Korea's official store. The item: Item #73055Y3401 — PT RH OD TRTL DB PSTL 34 KR. Arrived at our Seoul facility within 2 days. The package also included an Odyssey ball marker and alignment tool as a promotional gift.
We always order from official brand channels or authorized Korean retailers — never gray market. Every product comes with a Korean receipt.
Before packing anything, we do a full inspection. We check that the model number, shaft length, hand orientation, and condition all match the order exactly. In this case: right hand ✓, 34" ✓, TRTL DB head ✓, original accessories included ✓.
We then sent all inspection photos to the customer via email so he could see his putter — before it even left Korea.
Golf clubs are long, narrow, and fragile at the head and grip — they need more than just a box. We wrapped the entire putter in multiple layers of bubble wrap, paying extra attention to the putter head. The whole thing went into a reinforced cardboard box sized to fit snugly, with FRAGILE stickers on both ends.
It's a little extra effort, but it's the difference between a putter that arrives perfect and one that arrives dented.
Once packed, we handed it over to FedEx and immediately emailed the customer with:
- Packaging photos so he could see the condition before dispatch
- His FedEx tracking number
- The estimated delivery date
- A note that local customs or carrier schedules can occasionally cause minor delays
We believe in proactive communication — the customer shouldn't have to wonder where his package is.
The package landed in Minneapolis, MN. FedEx confirmed delivery. A few days later, we got a message from the customer — and this is why we do what we do:
"It was so good that I would like to do the same thing again... The experience was amazing. Thank you."— W., Minneapolis MN · Odyssey TRTL DB Putter Customer
He's already coming back for a second order — same putter, 35-inch this time. That's the best review we could ask for.
The Full Concierge Process — At a Glance
Looking for a Korean golf club not sold in the US? Send us the product name, model, and specs — we'll handle the rest.
Want this item?
Send us the link. We buy it in Korea and ship it to you.
15% service fee (min $8) · $2.50 domestic · shipping by weight · no subscription